Privacy Policy

Effective Date: March 7, 2026

BIMFalcon ("we," "us," or "our") operates the FalconTools software product and the BIMFalcon.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software.

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, and company name when you purchase a license, request support, or contact us.
• Payment Information: Billing details processed through our third-party payment processor. We do not store credit card numbers on our servers.
• Support Communications: Messages, files, and information you provide when contacting support@BIMFalcon.com.

Information Collected Automatically

• Usage Analytics: Anonymous usage data such as which FalconTools features are used, frequency of use, and error reports to help us improve the product.
• Website Analytics: Standard web analytics including pages visited, browser type, device type, and referring URLs.
• License Validation: Periodic license key verification to confirm active subscriptions.

Information We Do NOT Collect

• Revit Model Data: Your Revit project files, model geometry, BIM data, and project information remain entirely on your local machine. FalconTools processes all model data locally.

2. AI Model Query Data (Planned Feature)

Model Query is a planned AI-powered feature that will be powered by Anthropic's Claude API. When this feature becomes available:

• Natural language queries and relevant model metadata (room names, element parameters, etc.) will be sent to the Claude API for processing.
• Query data will be processed in real-time and will not be stored by BIMFalcon after the response is delivered.
• Anthropic's data handling is governed by their own privacy policy and API terms. Anthropic does not use API inputs to train their models.
• No complete Revit model files will ever be transmitted — only the specific metadata needed to answer a query.

3. How We Use Your Information

• To provide, maintain, and improve FalconTools and our website.
• To process purchases and manage your license.
• To respond to support requests and communicate product updates.
• To analyze usage patterns and improve product features.
• To detect and prevent fraud or abuse.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Third-party services that help us operate our business (payment processing, email delivery, analytics) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Improve website performance and user experience.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Support communications are retained for up to 3 years. Anonymous analytics data may be retained indefinitely.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Export your data in a portable format.

To exercise any of these rights, contact us at support@BIMFalcon.com.

9. Children's Privacy

FalconTools is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of FalconTools after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

BIMFalcon
Email: support@BIMFalcon.com
Website: BIMFalcon.com